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Client Happiness Coordinator
Annual Compensation $10,800 - $13,500 USD US-Dollars
Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, usually a law firm.
The Client Happiness Coordinator develops and drives customer success outcomes to improve retention, reduce customer churn, scouts new customer opportunities for the sales team and drives new business growth through greater advocacy.
Employees are granted holidays as per the U.S. holiday calendar, as well as paid annual vacation time (10 days of paid vacation in the 1st year — 5 days after trial and 5 days after six months).
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Instructions to Apply
Duties
Requirements
Benefits
Instructions to Apply
Instructions to complete this application successfully:
1) Fill in your contact information and click “Next”.
2) Reply to the questions and then click “Next”. We have included a question on our application that reads: “Do you feel attention to detail is important?” Please, answer this question by entering the words “Apple Pie” and nothing else in the space provided for your answer.
3) You will be asked to submit the following documents:
a) A copy of your resume in .DOC format.
b) A 300-500 word essay explaining why should we hire from your country in . DOC format (The document should be typed instead of containing a pasted image of your essay.). This document helps us evaluate your writing skills, we would like you to use your own words, please avoid copying from external sources.
c) A screenshot of your English Test Result. CLICK HERE to take the English test.
Agree to our terms of service and click “Submit”.
Be sure that all your documents are in English, and that they do not contain your contact information (ie. email, phone number, physical location, social media links), or any discussion of your compensation requirements.⠀We look forward to hearing from you!
Duties
Duties and responsibilities will include but are not limited to the following:
- Develop and maintain a strong relationship with existing clients.
- Organize and schedule quarterly business reviews with clients.
- Create maintain and send Client Satisfaction Survey to measure possible areas of improvement.
- Provide support to client requests with friendly, accurate, and timely information.
- Perform administrative duties, such as mailing, calendaring, and telephone communication.
- Maintain records about clients.
- Build rapport with clients
Requirements
- Excellent interpersonal skills.
- Client-oriented.
- Strong organizational skills.
- Strong attention to detail.
- Excellent communication skills.
- Ability to maintain confidential information.
- Ability to multitask and prioritize.
- Problem-solving.
Benefits
– Total Annual Compensation $10,800 – $13,500 USD US Dollars dependent upon experience;
– Holidays as per the U.S. holiday calendar;
– Paid annual vacation time (10 days of paid vacation in the 1st year 5 days after trial and 5 days after six months);
– Permanent home office.
– Base Pay;
– Paid Time Off;
– Holiday Pay where applicable;
– Eligible for Pay Raises every 6 months;
– Eligible for Annual Bonuses;
– Referral Bonuses;
– Full Time;
– Long-Term Career Opportunity;
– Maternity/Paternity Leave;
– Professional Development and Training opportunities;
– Dedicated Team Member for ongoing support during employment;
– Core Value Alignment.
– Holidays as per the U.S. holiday calendar;
– Paid annual vacation time (10 days of paid vacation in the 1st year 5 days after trial and 5 days after six months);
– Permanent home office.
– Base Pay;
– Paid Time Off;
– Holiday Pay where applicable;
– Eligible for Pay Raises every 6 months;
– Eligible for Annual Bonuses;
– Referral Bonuses;
– Full Time;
– Long-Term Career Opportunity;
– Maternity/Paternity Leave;
– Professional Development and Training opportunities;
– Dedicated Team Member for ongoing support during employment;
– Core Value Alignment.
