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Assistant Client Happiness Coordinator
Starting pay at $900 US-Dollars
Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, usually a law firm.
Happiness Coordinators serve as mediators between the company’s account managers (Happiness Coordinators) and its clients, as well as between the department’s management and team members. They also provide general administrative support, such as scheduling meetings and assisting with various projects. They will collaborate closely with team members to notify them of incoming calls and prepare outgoing communication when necessary. The Assistant Happiness Coordinator, as the face of the company to our clients, ensures a top-notch experience through solid verbal communication.
Employees are granted holidays as per the U.S. holiday calendar, as well as paid annual vacation time (10 days of paid vacation in the 1st year — 5 days after trial and 5 days after six months).
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Instructions to Apply
Duties
Requirements
Benefits
Instructions to Apply
Instructions to complete this application successfully:
1) Fill in your contact information.
2) Reply to the questions. We have included a question on our application that reads:
“Do you feel attention to detail is important?” Please, answer this question by placing the words “Apple Pie” and nothing else in the space provided for your answer.
3) You will be asked to submit the following documents:
a) A copy of your resume in .PDF format.
b) A video file that is no longer than 90 seconds, in which you introduce yourself, share your motivation for applying to this position, and highlight your relevant work experience. Guidelines: Keep the video file size below 20MB (CLICK HERE to compress your video). Position yourself in the center of the frame, ensuring good lighting and audio quality. Accepted video formats include .mp4, .mov, .wmv, and .avi.
c) A screenshot of your English Test Result. CLICK HERE to take the English test.
d) Agree to our terms of service and click “Submit”.
*On the application form, Please select “Assistant Client Happiness Coordinator” from the drop menu titled “What position are you applying for?”.
Be sure that all your documents are in English, and that they do not contain your contact information (ie. email, phone number, physical location, social media links), or any discussion of your compensation requirements. We look forward to hearing from you!
Please apply for one position only.
You will be assigned a Guide at the start of your application process. Once you have a Guide, you can express interest in other roles. Our recruiters will also review your profile and consider you for positions where you’d be a good fit.
Duties
Duties and responsibilities will include but are not limited to the following:
- Answering, screening, and directing phone calls to members of the team;
- Taking messages and scheduling appointments;
- Making outbound calls as needed;
- Handling phone and email inquiries and complaints;
- Messages intake and ensuring they are promptly delivered or assigned to the appropriate staff;
- Assisting team leaders, directors, and the vice president of the department as needed;
- Collaborating with the team on various projects;
- Providing administrative and clerical support to the department.
Requirements
- At least one year of work experience as a receptionist or customer service agent;
- Proficiency in both written and spoken English (B2, C1, or C2);
- Excellent verbal and written English communication skills;
- Good telephone communication etiquette and a high level of professionalism;
- Active listener and customer-focused;
- Adept at prioritizing, scheduling, and multitasking;
- Your own reliable and updated PC, a headset, and good internet speed(at least 30mb/s).
The schedule is as follows:
Monday to Friday from 8:30 am EST/EDT to 5:30 pm EST/EDT.
Benefits
– Starting pay at $900 US Dollars per month;
– Holidays as per the U.S. holiday calendar;
– Paid annual vacation time (10 days of paid vacation in the 1st year 5 days after trial and 5 days after six months);
– Permanent home office.
