Customer Service Coordinator

Starting pay at $1,030 US-Dollars

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, usually a law firm.

The Customer Services Coordinator manages the Client Experience after the onboarding phase. They effectively follow up with clients to ensure that client-staffer relationships run smoothly. The coordinator also manages client expectations and addresses any issues through impactful communication. They actively engage in conflict resolution and building client relationships. The coordinator collaborates with various teams to maintain an organized and efficient tracking system for clients’ compliance with the company. They also help execute and achieve team goals and report directly to the client engagement team leader.

Employees are granted holidays as per the U.S. holiday calendar, as well as paid annual vacation time (10 days of paid vacation in the 1st year — 5 days after trial and 5 days after six months).


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