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Customer Service Coordinator
Starting pay at $1,030 US-Dollars
Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, usually a law firm.
The Customer Services Coordinator manages the Client Experience after the onboarding phase. They effectively follow up with clients to ensure that client-staffer relationships run smoothly. The coordinator also manages client expectations and addresses any issues through impactful communication. They actively engage in conflict resolution and building client relationships. The coordinator collaborates with various teams to maintain an organized and efficient tracking system for clients’ compliance with the company. They also help execute and achieve team goals and report directly to the client engagement team leader.
Employees are granted holidays as per the U.S. holiday calendar, as well as paid annual vacation time (10 days of paid vacation in the 1st year — 5 days after trial and 5 days after six months).
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Instructions to Apply
Duties
Requirements
Benefits
Instructions to Apply
Instructions to complete this application successfully:
1) Fill in your contact information.
2) Reply to the questions. We have included a question on our application that reads:
“Do you feel attention to detail is important?” Please, answer this question by placing the words “Apple Pie” and nothing else in the space provided for your answer.
3) You will be asked to submit the following documents:
a) A copy of your resume in .PDF format.
b) A video file that is no longer than 90 seconds, in which you introduce yourself, share your motivation for applying to this position, and highlight your relevant work experience. Guidelines: Keep the video file size below 20MB (CLICK HERE to compress your video). Position yourself in the center of the frame, ensuring good lighting and audio quality. Accepted video formats include .mp4, .mov, .wmv, and .avi.
c) A screenshot of your English Test Result. CLICK HERE to take the English test.
d) Agree to our terms of service and click “Submit”.
*On the application form, Please select “Customer Service Coordinator” from the drop menu titled “What position are you applying for?”.
Be sure that all your documents are in English, and that they do not contain your contact information (ie. email, phone number, physical location, social media links), or any discussion of your compensation requirements. We look forward to hearing from you!
Please apply for one position only.
You will be assigned a Guide at the start of your application process. Once you have a Guide, you can express interest in other roles. Our recruiters will also review your profile and consider you for positions where you’d be a good fit.
Duties
Duties and responsibilities will include but are not limited to the following:
- Establishing Client relations and maintaining rapport;
- Client communication via email, telephone, and video conferencing tools;
- Participate in First-week follow-up and Handover;
- Monthly Client Happiness Check-ins;
- Participating in Discovery calls;
- Identifying opportunities for clients to add additional company services and staff;
- Encouraging client referrals during feedback sessions;
- Creating tickets for Client issues and requests;
- Ensuring that the database is up to date with communication notes;
- Keeping reports up to date;
- Assisting clients with billing or any other financial queries;
- Submitting requests for new Client deals;
- Keeping the project and task tracker updated;
- Working on projects to meet company and departmental goals.
Requirements
- An educational background of at least one year;
- At least one year of customer service, or any related work experience;
- Proficiency in both written and spoken English (B2, C1, or C2);
- Sales Experience is preferred, but not mandatory as a requirement;
- Familiarity with Google Suite, Zoom, and CRM;
- Strong organizational skills;
- Strong customer service oriented skill;
- Excellent written and verbal communication skills;
- Decision-making skills;
- Attention to detail;
- Skills of persuasion;
- Empathetic and assertive communication skills;
- Adaptability;
- Ability to work as part of a team;
- A self-starter;
- Honesty and Reliability;
- Your own reliable and updated PC, a headset, and good internet speed(at least 30mb/s).
The schedule is as follows:
Monday to Friday from 8:30 am EST/EDT to 5:30 pm EST/EDT.
Benefits
– Starting pay at $1,030 US Dollars per month;
– Holidays as per the U.S. holiday calendar;
– Paid annual vacation time (10 days of paid vacation in the 1st year 5 days after trial and 5 days after six months);
– Permanent home office.
